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Shipping InformationFREE U.S. DOMESTIC GROUND SHIPPING ON ALL RETAIL WEB ORDERS $50.00 & OVER!**
*Orders placed on Mon-Thurs. after 2:30pm (EST) will be processed on the following morning.
*Orders placed on Friday after 2:30pm (EST) will be processed on the following Monday.
*Orders shipped by expedited delivery are not delivered on Saturday or Sunday unless you have chosen the UPS - Next Day Air Saturday A.M. Delivery option.
*All expedited shipments incur charges in excess of $5.15 regardless of the order total. If the added cost does not appear at check-out, the correct shipping/handling cost will be given to the customer through an e-mail or phone call.
*Orders placed Friday before 2:30 PM that are to ship by FEDEX overnight delivery will not arrive until Monday. FEDEX does not ship on weekend days.
**Standard Ground Shipping is never guaranteed. PLEASE NOTE:
- Applies only to domestic, ground shipping.
- Applies only to orders placed through ILA web site.
- Does not override product-specific shipping charges due to weight or odd size (such as lamps, microwaves & CCTVs).
FREE U.S. DOMESTIC GROUND SHIPPING ON RETAIL WEB ORDERS OF $50.00 AND OVER.
Note: orders placed via the phone or by fax do not qualify for free shipping offer. Normal shipping rates from chart above apply.
For 3 Day Delivery, there will be an additional weight-based charge added to your order. Contact us for more info.
For 2 Day Delivery, there will be an additional weight-based charge added to your order. Contact us for more info.
For Next Day Delivery, there will be an additional weight-based charge added to your order. Contact us for more info.
Orders to Alaska, Hawaii and Puerto Rico can only ship Ground or 2 Day.
International orders, please contact us for pricing and availability.
Saturday delivery is available for a fee.
Our standard shipping methods are UPS Ground and Fed Ex Ground.
Return InformationTo return a product, please call (888) 816-8191 to obtain an RA number. After this time, the manufacturer's warranty will apply. Packages should be mailed to SoundBytes, PO Box 9022, Hicksville, NY 11802. Refunds and credits are issued for the amount of the merchandise, but shipping and handling fees are not refundable. To receive a full refund, items must be in as-new, resalable condition and in their original box with all instructions and warranties. A restocking fee may be deducted if parts are missing or item is not returned in as-new condition.